Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping and payment information to complete your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for your convenience.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.

Shipping & Delivery

How long does shipping take?

Standard shipping within Canada takes 5-7 business days. Express shipping takes 2-3 business days, and overnight shipping takes 1 business day.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $75 CAD within Canada.

Do you ship internationally?

We ship to select international destinations. Shipping rates and delivery times vary by location, and customers are responsible for any customs duties or taxes.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and returned in original packaging.

How do I return an item?

Contact us to initiate a return. We'll provide you with return instructions and authorization. Return shipping costs are the customer's responsibility unless the item was defective.

How long does it take to process a refund?

Refunds are processed within 5-10 business days after we receive your returned item.

Product Information

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

How do I know what size to order?

Each product page includes detailed size charts and measurements. If you're unsure, feel free to contact us for sizing advice.

Account & Support

Do I need to create an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.

How can I contact customer support?

You can reach us through our contact form on the website. We typically respond within 24 hours during business days.

Is my personal information secure?

Yes, we use industry-standard security measures to protect your personal and payment information. Please see our privacy policy for more details.

Still have questions? Contact us and we'll be happy to help!